CANCELLATION AND REFUND POLICIES
At Amaranta Travel Peru, we are committed to providing organized, safe, and high-quality tourism services. The following policies regulate cancellations, modifications, and refunds applicable to our tours and travel services.
1. BOOKINGS AND CONFIRMATION
- All bookings will be confirmed once partial or full payment for the service has been received.
- The client must provide accurate and complete information at the time of booking.
- Some services may require a non-refundable advance payment to guarantee availability and entrance tickets.
2. CANCELLATIONS BY THE CLIENT
All cancellation requests must be submitted in writing through our official communication channels (email or WhatsApp).
Cancellations made more than 24 hours in advance
- The client may request a rescheduling of the service or a refund of the amount paid, minus administrative fees and any services already booked with third parties, if applicable.
Cancellations made within 24 hours prior to the tour
- No refunds or rescheduling will apply.
No Show
- If the client does not show up for the contracted service, no refund or reimbursement will be issued.
3. CANCELLATIONS OF THIRD-PARTY SERVICES
Services that include:
- bus tickets,
- entrance tickets,
- accommodations,
- train tickets,
- flights,
- or special services,
will be subject to the cancellation and refund policies of each provider, and additional charges or non-refundable services may apply.
4. MODIFICATIONS AND RESCHEDULING
- Requests for date changes are subject to availability.
- Any rescheduling request must be made at least 24 hours in advance.
- Some services may generate fare differences depending on the season or availability.
5. CANCELLATIONS BY THE COMPANY
Amaranta Travel Peru may cancel or modify a tour due to:
- extreme weather conditions,
- natural disasters,
- social conflicts,
- road blockages,
- health emergencies,
- or situations beyond operational control.
In such cases, the client may choose:
- rescheduling of the service, or
- a partial or full refund, as applicable and depending on services already used or paid to third parties.
6. REFUNDS
- Approved refunds will be processed within 7 to 15 business days.
- Bank charges, financial commissions, or administrative costs are non-refundable.
- Refunds will be made using the same payment method used by the client whenever possible.
7. CLIENT RESPONSIBILITY
The passenger is responsible for:
- arriving on time at the tour starting point,
- carrying valid identification documents,
- informing the company of any relevant medical conditions,
- and following the instructions of the guide and operational staff.
8. ACCEPTANCE OF TERMS
By making a reservation with Amaranta Travel Peru, the client declares that they have read and accepted these cancellation and refund policies.
Last updated: May 2026
City: Arequipa – Peru